Service form

At Unique Lights, we aim to provide our customers with the best possible experience. This starts by offering high-quality products with a warranty period of five to even ten years. Despite the high quality of our products, if a defect has occurred, or you are not satisfied with our products or services, we would like to hear from you. Correctly resolving a defect or complaint is a high priority for us. We strive to resolve them quickly and effectively, to your satisfaction.

How to file a complaint?

Filing a complaint is easy. You can do this by filling out the service form on our website. It greatly aids us and the speed at which we can start working for you if you provide all the requested information, including your contact details and any relevant order numbers.

What happens after I file a complaint?

Once we receive your complaint, we will send you a confirmation of receipt. Our customer service team will pick up your complaint within one working day and contact you as soon as possible to discuss further details and find a solution. Click here to download our complaint procedure.

How long does it take for my complaint to be resolved?

We aim to resolve complaints as quickly as possible. However, the duration of the process can vary depending on the complexity of the complaint and the procedures of our various partners. We will keep you informed of the progress throughout the process and aim to provide a solution as quickly as possible.

What if I am not satisfied with how my complaint was handled?

If you are not satisfied with the proposed solution or the way your complaint was handled, you can contact our complaint manager at backoffice@uniquelights.com. Our goal is always to find a satisfactory solution.

Our commitment

At Unique Lights, we believe in transparency, fair business practices, and high customer satisfaction. We want you to purchase your Industrial LED lighting for demanding market sectors with confidence, knowing that if a defect occurs, we will do everything we can to resolve it to your satisfaction. Your feedback is valuable to us and helps us continuously improve our products and services.

If you have any questions about our complaint procedure, please do not hesitate to contact us at 0515-712926. We are ready to assist you.